Company data

Rue de l'Hôpital 3-5 1000
Tel. : +32 511 41 93

Article 1: General Provisions

The e-commerce website of , a limited company with its registered office in Brussels, offers its customers the possibility of purchasing the products from its online store online.

These General Terms and Conditions (" Terms and Conditions ") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through the webshop of LCDB/HAIR CLUB, the Customer must expressly accept these Conditions expressly accept, thereby agreeing to the applicability of these Terms, to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, except when previously, in writing and expressly accepted by LCDB/HAIRCLUB.

Article 2: Price

All prices stated are in EURO, always including VAT and all other duties or taxes to be borne by the Customer.

If delivery, reservation or administrative fees are charged, this will be stated separately.

The indication of price refers exclusively to the articles as it is verbatim description. The accompanying photographs are decorative intended and may contain elements not included in the price. price.

Article 3: Offer

Despite the fact that the online catalog and e-commerce website are compiled with utmost care, it is nevertheless possible that the information offered may be incomplete, contain material errors contains, or is not up-to-date. Obvious mistakes or errors in the LCDB/HairClub shall not be binding. With respect to the accuracy and completeness of the information offered shall only be held to a obligation of means. LCDB/HairClub shall in no event be liable in the event of obvious material errors, misprints or typographical errors.

If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.

The offer is always valid while supplies last and may be modified or withdrawn at any time LCDB/HAIRCLUB may be modified or withdrawn at any time.LCDB/HAIRCLUB shall not be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer. stated.

Article 4: Online Purchases

Ordering procedure,

  • Select the products
  • Add to basket
  • View your purchase in the shopping cart
  • If you enjoy a discount code,enter it
  • If you are new customer please create your customer sheet
  • Proceed to payment
  • Select your payment method,this can be BCC,MCC,Visa

The Customer has the choice between the following payment methods):

  • by credit card MCC,Visa
  • via bank card BCC

LCDB/HAIRCLUB shall be entitled to refuse an order pursuant to a serious default by the Customer with respect to orders involving the Customer.

Article 5: Delivery and execution of the agreement

Delivery procedure,

Goods are taken from stock at LCDB/HAIRCLUB in Brussels, properly packed and shipped with the services of BPOST,

Delivery times vary according to the country of destination, for Belgium is normally one working day, for France and Luxembourg it is on average three working days,

Customer will receive a tracking email so he can follow delivery procedure,

Delivery charges will be listed at checkout

Items ordered through this online store will be delivered in

  • Belgium
  • France
  • Luxembourg

Delivery will be made by BPOST.

Unless otherwise agreed or expressly provided, the delivered to the Customer's residence within 30 days of receipt of the order.

Any visible damage and/or qualitative deficiency of an article or other failure in delivery, must be reported by the Customer immediately be reported to LCDB/HAIRCLUB.

The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier is) has taken physical possession of the goods. However, the risk shall already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice had not been offered by the LCDB/HAIRCLUB.

Article 6: Retention of title

Items delivered shall remain the exclusive property of LCDB/HAIRCLUB until payment in full by the Customer.

The Customer undertakes, if necessary, to make third parties aware of the retention of title by LCDB/HAIRCLUB, e.g. to any third party who may come to seize items which have not yet been paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who, in their capacity as consumers purchase items online from

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period shall expire 14 calendar days after the day: " on which The Customer or a third party designated by the Customer, who is not the carrier is the carrier, takes physical possession of the good. ";

To exercise the right of withdrawal, the Customer must notify LCDB/HAIRCLUB BV Rue de l'Hôpital 3-5 1000 Brussels, 00325114193,, via an unequivocal statement (e.g. in writing by mail, fax or e-mail) of its decision to withdraw from the Agreement. withdrawal. For this purpose, the Customer may use the attached model withdrawal form, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods immediately, but in any event no later than 14 calendar days from the day on which he communicates his decision to withdraw the Agreement has communicated to LCDB/HAIRCLUB, return or hand them over to Hair Club Rue de l'Hôpital 3-5 1000 Brussels or to. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct cost of returning the goods shall be borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accompanying accessories, and instructions for use. If the returned product reduced in value in any way, LCDB/HAIRCLUB reserves the right to hold the Customer liable and claim claim compensation for any diminution in the value of the goods resulting from Customer's use of the goods that is beyond what is necessary to establish the nature, characteristics and operation of the goods.

All returned items are carefully examined. The premise here is that the consumer may only inspect the item as he would be permitted to do in a retail store. Returned articles may be tried on, but may not have been used. When an article has undergone a decrease in value due to use by the Customer this will be charged to the Customer.

" If the Customer has requested that the provision of services be allowed to begin during the withdrawal period, the Customer shall pay an amount that is proportionate to what has already been delivered at the time he has notified us of his that he withdraws from the contract has already been supplied, compared to the full performance of the contract. "

If the Customer revokes the agreement, LCDB/HAIRCLUB shall retain all payments received from the Customer up to payments received from the Customer up to that time, including the standard delivery costs, refund to the Customer within a maximum of 14 calendar days after LCDB/HAIRCLUB has been informed of the Customer's Customer's decision to withdraw from the Agreement. For sales contracts, LCDB/HAIRCLUB may wait with the repayment until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever time first.

Any additional costs resulting from the Customer's choice of a method of delivery other than the least expensive method offered by LCDB/HAIRCLUB shall not be standard delivery shall not be refunded.

LCDB/HAIRCLUB shall refund the Customer using the same means of payment as with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, no the Customer shall not be charged a fee for such refund. charged.

The Customer cannot exercise the right of withdrawal for:

  • service contracts after the full performance of the service
  • the supply or provision of goods or services whose price is subject to fluctuations in the financial market over which LCDB/HAIRCLUB has no influence and which may occur within the withdrawal period may occur;
  • the delivery of goods manufactured to the Customer's specifications goods, or which are clearly intended for a specific person;
  • the delivery of goods that spoil quickly or have a limited shelf life;
  • the delivery of sealed goods that are not suitable to be be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
  • the supply of goods which, after delivery, are by their nature irrevocably mixed with other products;
  • agreements where the Customer has specifically requested LCDB/HAIRCLUB to has visited him to carry out urgent repairs or maintenance there maintenance;

Article 8: Warranty

Pursuant to the law of September 21, 2004 concerning the protection of consumers when selling consumer goods, consumers have legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty shall not affect these rights unaffected.

To invoke the warranty, the Customer must be able to provide proof of purchase be able to produce. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home delivered, the Customer should contact LCDB/HAIRCLUB's Customer Service and return the item at his expense to LCDB/HAIRCLUB.

Upon discovery of a defect, the Customer must inform LCDB/HAIRCLUB as soon as possible as soon as possible. In any event, any defect must be reported within a period 2 months after its discovery by the Customer. Thereafter, any right to repair or replacement shall lapse.

The warranty (commercial and/or legal) never applies to defects resulting from accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the user instructions or manual, modifications or alterations to the article, heavy-handed use, poor maintenance, or any other abnormal or improper use.

Defects that manifest themselves after a period of 6 months following date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.

Article 9: Customer service

LCDB/HAIRCLUB customer service can be reached at the telephone number +32 25114193, by e-mail at or by mail at the following address Rue de l'Hôpital 3-5 1000 Brussels. Any complaints can be addressed to this address.

Article 10: Penalties for non-payment.

Without prejudice to the exercise of other rights available to LCDB/HAIRCLUB in the event of non-payment or late payment, the Customer shall be entitled, as of the date of the default, the Client shall automatically and without notice be liable to pay interest of 10% per annum on the unpaid amount. In addition, the Customer shall be liable, ipso jure and without formal notice, for fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, LCDB/HAIRCLUB reserves the right to take back items not paid for (in full).

Article 11: Privacy

The controller, LCDB/HAIRCLUB respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data.

The personal data provided by you will only be used for the following purposes:

  • invoice processing of the order
  • direct mail

You have a legal right to access and possibly correct of your personal data. With proof of identity (copy identity card) you may, via a written, dated and signed signed request to LCDB/HAIRCLUB Rue de l'Hôpital 3-5 1000 Brussels, to obtain written notification of your personal data free of charge. If necessary, you can also ask to correct the data that are incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can object object, free of charge, to the use of your data for direct marketing. To do so, please contact LCDB/HAIRCLUB Rue de l'Hôpital 3-5 1000 Brussels

We treat your data as confidential information and will not transfer, rent or sell it to third parties.

The customer is solely responsible for keeping confidential his login data and the use of his password. Your password will be encrypted, LCDB/HAIRCLUB will not have access to your password. password.

LCDB/HAIRCLUB keeps online (anonymous) visitor statistics for the purpose of which pages of the website are visited and to what extent. visited to what extent.

If you have any questions about this privacy statement, please contact us at

Article 12: Use of cookies

During a visit to the site, "cookies" may be placed on the hard drive of your computer. A cookie is a text file that placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

  • First party
  • Third party

You can set your Internet browser to not accept cookies accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. deleted. You can do this through the settings of your browser (via the help function). Please note that certain graphical elements may not appear correctly or you may not be able to use certain applications. applications.

By using our website, you agree to our use of cookies.

Article 13: Impairment of validity - non-repudiation

If any provision of these Terms and Conditions is invalid, illegal or null and void is declared, this will in no way affect the validity, legality legality and applicability of the other provisions.

Failure at any time by LCDB/HAIRCLUB to enforce any of the rights enumerated in enumerated in these Terms, or to exercise any of the rights hereof shall never be construed as a waiver of such such provision and shall never affect the validity of such rights.

Article 14: Modification of conditions

These Terms and Conditions are supplemented by other terms and conditions where expressly referred to, and the general terms and conditions of sale of LCDB/HAIRCLUB. In case of conflict, these Terms and Conditions.

Article 15: Proof

The Customer accepts that electronic communications and backups may serve as evidence.

LCDB/HAIRCLUB has endorsed the regulations of the UNIZO e-commerce label endorsed. A copy of these Regulations and access to the complaints procedure of UNIZO is available at

Article 16: Applicable law - disputes

Belgian law applies, with the exception of the provisions of international private law on applicable law.

The courts of the Consumer's domicile have jurisdiction in judicial disputes. The Consumer can also turn to the ODR platform(

LCDB/HAIRCLUB has subscribed to the Regulations of the UNIZO e-commerce label. These regulations are available at where you can also go to settle complaints or disputes out of court through the UNIZO complaint procedure.